Support Info - FAQ

Where do you sell your artworks?

I sell my art in two formats:

Digital art files (downloadable prints):
Etsy
Payhip

Physical artworks (originals & fine art prints):
Saatchi Art (exclusive platform for all physical pieces)

Digital downloads are available only through Etsy and Payhip.
Physical originals and limited editions are available exclusively through Saatchi Art.

What are “Digital Art Files” or “Digital Prints”?

Digital Art Files are high-resolution image files that you download and print yourself at home or at any print shop.

Who creates the artworks?

All artworks are created by me (Mari). Some concepts and pieces are developed together with my son Aleksi.

Digital artworks (Etsy & Payhip)

Created using AI-assisted design tools

Shaped with substantial human creative input, including manual refinement, editing, and composition

Final images are produced using professional design software

All works are curated and completed by hand

Physical artworks (Saatchi Art)

Created mainly using traditional, hand-crafted techniques (painting, mixed media, manual finishing)

AI may be used only as a minor ideation or sketching tool

Final physical artwork is fully handmade

We maintain detailed metadata and creation records for transparency and authenticity.

Do you use AI in your artwork?

Digital prints (Etsy & Payhip)

Yes. AI is used extensively for idea generation and visual development.
All final artworks are manually refined, edited, composed, and curated before release.

Physical artworks (Saatchi Art)

AI may assist in early ideation or sketching, but:

What am I purchasing?

Digital products (Etsy & Payhip)

A downloadable digital file

Delivered instantly after purchase

Personal-use license only (see details below)

Physical artworks (Saatchi Art)

A physical, hand-created original or fine art print

Saatchi Art handles production, packaging, and worldwide shipping

Can I use the artwork commercially?

Digital files (Etsy & Payhip)

Personal use only.
You may not:

resell
redistribute
use commercially
create new products or merchandise
upload the file online
use in branding, advertising, or AI training

Physical artworks (Saatchi Art)

You may display the artwork in commercial spaces such as:

hotels
offices
restaurants
galleries
retail environments

 Reproduction rights are NOT included.
You may not create prints, digital versions, or merchandise from the artwork.

Copyright remains with Sisumo Oy.

Why do printed colors look different from my screen?

Screens use RGB light, while printers use CMYK ink, so variations are normal.

Color differences due to screen calibration or paper type are not considered defects, and occur with all printed artwork.

How does payment work?

Payments are processed securely through:
Etsy
Payhip / Stripe
Saatchi Art

We never store or handle your payment card details.

Can I use the artwork commercially?

Etsy & Payhip (digital products):
Personal use only. No resale, redistribution, or commercial use of the digital files is allowed.

Saatchi Art (physical artworks):
Yes — physical artworks may be displayed in commercial environments, such as:
offices
hotels
restaurants
galleries
retail spaces

❗ Reproduction rights are not included. You may not create prints or digital copies of the artwork.
Copyright remains with Sisumo Oy.

Do I receive the digital files immediately? (Etsy & Payhip)

Yes — downloads are available instantly after purchase.

If you experience issues, contact me and I’ll help.

What sizes are included in the digital downloads?

Most listings include multiple standard ratios such as:

2:3
3:4
4:5
5:7
11:14

Check each product description for exact file dimensions.

Are frames included?

Etsy & Payhip: No — digital products do not include frames or prints.
Saatchi: Artworks offer framing options depending on availability.

Do I receive the digital files immediately? (Etsy & Payhip)

Yes — you receive instant download links after purchase.
If you experience issues, please contact me and I’ll help.

Can I print the digital files myself? (Etsy & Payhip)

Yes. You may print at home or at a professional print service.
Recommended labs include:
USA: Walgreens, Walmart Photo, MPix, Nations Photo Lab, Bay Photo Lab, Printique
EU: WhiteWall, Saal Digital, Photobox, Ifolor, Posterxxl
Worldwide: CEWE

For best results, use matte, satin, or high-quality fine art paper.

What is your return policy?

Digital products (Etsy & Payhip)

Digital files are non-refundable once downloaded.
This is because digital content is delivered instantly and cannot be “returned.”

If a file is defective, misdescribed, or you encounter issues, I’m always happy to help.

Physical artworks (Saatchi Art)

Saatchi Art handles all returns, refunds, shipping issues, and damage claims according to their policies.

What is your return policy?

Etsy & Payhip (digital products):
Digital downloads are non-refundable, but I am always happy to assist if something goes wrong.

Saatchi Art (physical pieces):
Saatchi Art handles all physical artwork returns according to their policy.

Is my payment secure?

Yes — all payments are processed by secure third-party payment providers (Etsy, Stripe, Saatchi Art).
We do not access or store your card details.

Can I re-download my digital files later?

Etsy: Files remain available in your Etsy order history.
Payhip: You can re-download using the original download link or contact me if needed.

Do you offer printing or framing services?

No, I don’t provide printing or framing myself.
Digital: Etsy/Payhip files are for you to print as you choose.
Physical: Saatchi Art handles production and shipping of all physical pieces.

Do you offer custom designs or edits?

Not at the moment. All items are sold as shown.

Can I copy or reuse the images?

No. All artworks are protected by Sisumo Oy’s copyright.
Buying a physical artwork does not grant reproduction rights.

How do Saatchi Art shipments work?

Saatchi Art handles:
professional packaging
shipping insurance
global delivery
order tracking
Most artworks ship within 3–7 business days, depending on location and production time.

Are there customs or import fees? (Saatchi Art)

Saatchi Art manages most customs processes automatically.
In rare cases, your country may request import fees. Saatchi will notify you if this applies.

Are the physical artworks original or editions?

Each Saatchi listing specifies:

Original artwork (one-of-a-kind)
Limited edition print (fixed number of copies)
Open edition print (unlimited)

Originals and limited editions include a certificate of authenticity provided by Saatchi Art.

Where can I find help with shopping on Etsy?

Here https://help.etsy.com/hc/en-us?segment=shopping

Where can I find help with shopping on Saatchi Art?

Here https://support.saatchiart.com/hc/en-us



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